Patient satisfaction has always been important, but market forces have it climbing even higher on the strategic initiative list at most healthcare organizations. Why? Patients are more engaged than ever, and are exercising more choice in where they decide to seek healthcare services. Increasing a patient’s level of satisfaction can ensure their continued loyalty to your healthcare organization. Additionally, low HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores can now impact Medicare reimbursement rates. Given these drivers, hospital c-suites are looking for any and all improvements that can quickly have a meaningful impact on satisfaction. At some organizations (perhaps yours?) leadership has even appointed a “Chief Patient Experience Officer” to look over this initiative.
lifeIMAGE technology can help you better meet the needs of your patients, and improve the experience they have with your services. Fixing the seemingly innocuous problem of incoming CDs is a tangible way to show patients you are committed to their care, will facilitate the fastest, most effective care plan, and that you have the utmost respect for their time.